Adobe Flash

If Adobe Flash isn't working or you see the following error messages, try the troubleshooting steps below.

  • Adobe Flash has been blocked because it is out of date
  • Couldn’t load plugin
  • The following plugins were blocked on this page

If you're using a mobile device, Flash won't work on Chrome.

Step 1: Turn on Adobe Flash Player

  • On your computer, open Chrome.
  • At the top right, click More unnamed.png > Settings
  • At the bottom, click Show advanced settings
  • Under "Privacy," click Content settings
  • Under "Flash," choose "Ask first before allowing sites to run Flash"
  • At the bottom, click Done

If you choose to have websites ask, but you don't see a prompt when you visit a web page, follow these steps:

  • To the left of the web address, click the icon you see: Lock Lock.svg Info Info.svg or Dangerous Warning.svg
  • Next to "Flash," click the Arrows unnamed__1_.png
  • Select "Always allow on this site"
  • Reload the web page

Step 2: Update Adobe Flash Player

  • On your computer, open Chrome
  • In the address bar at the top, enter chrome://components and press Enter
  • Under "Adobe Flash Player," click Check for update
  • Go back to the page with the Flash content. If it doesn't load automatically, at the top left, click Reload HhZSg0V7M62Ut1ubzpDL7dw92jErZKpIAC9x.png

Step 3: Make sure Chrome is up-to-date

  • On your computer, open Chrome
  • At the top right, click More unnamed.png
  • Click Update Google Chrome. If you don't see this button, you're on the latest version
  • Click Relaunch

Step 4: Install Flash Player from Adobe's website

  • On your computer, open Chrome
  • Go to
  • Under "Step 1," select your computer's operating system
  • Under "Step 2," choose the option that lists "PPAPI"
  • Click Download now, and follow the steps to install Adobe Flash Player
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