I didn't get my order!

If your purchase didn't arrive instantly, please exit the game and log back in. A fresh connection with the server may speed the process along.

If an hour has passed and you still weren't credited to your game account, please follow this steps to resolve this issue:

Facebook:

If you purchased gems in the web version of the game, please send us an inquiry and attach a receipt for a problematic transaction.

To get this receipt, open the Payments tab in Facebook account settings, click on Payment History and then click on the payment you were not credited for:

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Payment details will open and you will be able to press on "Download" button there in order to download the receipt for this transaction:

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iOS:

If you purchased gems in the iOS version of the game, please send us an inquiry and attach a screenshot of iTunes receipt for this transaction (you can find it in your e-mail).
Receipts come from no_reply@email.apple.com. so you can search it in your mailbox.

Alternatively, you can learn how to view your purchase history in this article in iTunes help center.

Please make sure that the date and amount of gems are displayed on this screenshot.

Android:

If you purchased gems in the Android version of the game, please send us an inquiry and attach a screenshot of Google Play receipt for this transaction (you can find it in your e-mail).
Receipts come from googleplay-noreply@google.com so you can search it in your mailbox.

Alternatively, you can find all your receipts on this page: http://payments.google.com

Please make sure that the date and amount of gems are displayed on this screenshot.

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