If you have trouble loading the app please check the following:
- Check if your internet connection is stable. Island Experiment needs a steady internet connection and it won't load without it. If you're using Wi-fi try to switch to a mobile network and vice-versa.
- Check if you have enough space on your device, you need at least 200 Mb of free space for Island Experiment to load.
- Check if the game is up to date in the App Store or if any updates for it are available here.
If your connection is fine, you have enough space on the device and the app is up to date try to uninstall and re-install the game on your device.
If that didn't help, please contact our Player Experience Team in order to get help via the ticket creation form:
If you are unable to create a ticket in the game for some reasons, at the top of this page, there is a button 'Submit a request'.